MADAME TURPEAU

Policies

Return and Exchanges, Shipping Policy

BEAUTY IS AN ATTITUDE Designer White Shoulder Pad Tank Top 

SHIPPING 

  • We only ship to Canada and US (including Puerto Rico).
  • P.O. boxes are not accepted as shipping addresses. 
  • If the delivery cannot be completed and is returned to the sender, a $15 restocking fee will be deducted from the total prior to issuing a store credit.
  • Shipping costs are not refundable.  

RETURNS & EXCHANGES 

  • You have 14 days from day of purchase to contact our support team about store credit requests. 
  • If you would like store credit or exchange, please email contact@madameturpeau.com and we will follow up with detailed instructions. Please allow up to 2 business days for our team to get back to you.
  • Please provide the proof of purchase or your order number with your return or exchange requests and photos/videos of your product if necessary. 
  • Please allow 14 business days from when the shipment arrives at our shipping facility in New York for processing. 
  • Garment(s) to be returned for store credit must be clean, unworn, unwashed, unaltered, and undamaged with the original tags attached. 
  • If your garment is deemed faulty, we will waive the $15 restocking fee. We are unable to accept liability for an item until it is returned and has been confirmed as faulty.
  • Shipping charges are non-refundable.
  • A $15 restocking fee per order (not per item) will be deducted from your total amount of store credit. 

ROYAL BEAUTY COLLECTION + MENS

SHIPPING

  • We only ship to Canada and US (including Puerto Rico).
  • P.O. boxes are not accepted as shipping addresses. 
  • If the delivery cannot be completed and is returned to the sender, a $15 restocking fee will be deducted from the total prior to issuing a store credit.
  • Shipping costs are not refundable.  
  • When shipping to warm climate locations or the summer, the Rose Aftershave & Whipped Cream and Rose Brown Sugar Scrub need to be mailed on priority first class flat rate of $16.10 The product has no preservatives and exposed long periods of time to intense heat will melt the formula. Should I make it flat fee always?

RETURNS & EXCHANGES Royal Beauty

  • You have 14 days from day of purchase to contact our support team about store credit requests. 
  • If you would like store credit or exchange, please email contact@madameturpeau.com and we will follow up with detailed instructions. Please allow up to 2 business days for our team to get back to you.
  • Please provide the proof of purchase or your order number with your return or exchange requests and photos/videos of your product if necessary. 
  • Please allow 14 business days from when the shipment arrives at our shipping facility in New York for processing. 
  • If a product is deemed faulty, we will waive the $15 restocking fee. We are unable to accept liability for an item until it is returned and has been confirmed as faulty.
  • Shipping charges are non-refundable.
  • A $15 restocking fee per order (not per item) will be deducted from your total amount of store credit. 
  •  

 

EXELSIOR COLLECTION  EARRINGS

SHIPPING 

  • We only ship to Canada and US (including Puerto Rico).
  • P.O. boxes are not accepted as shipping addresses. 
  • If the delivery cannot be completed and is returned to the sender, we will attempt to send a second time, if after the second time, delivery is unsuccessful, a 50% restocking fee will be applied to your store credit. 
  • Shipping costs are not refundable.  
  • Our jewelry only travels Priority Mail Express.
  • ALL DELIVERIES REQUIRE A SIGNATURE.

RETURNS & EXCHANGES 

  • You have 14 days from day of purchase to contact our support team about store credit requests. 
  • If you would like store credit, please email contact@madameturpeau.com and we will follow up with detailed instructions. Please allow up to 2 business days for our team to get back to you.
  • Please provide the proof of purchase or your order number with your return or exchange requests and photos/videos of your product if necessary. 
  • Please allow 14 business days from when the shipment arrives at our shipping facility in New York for processing. 
  • All our pieces are inspected and carefully packaged by our quality control master, but If your jewelry is deemed damaged, we will waive the restocking fee. We are unable to accept liability for an item until it is returned and has been confirmed as faulty. 
  • Shipping charges are non-refundable.
  • A 50% restocking fee per item will be deducted from your total amount of store credit. 
  • No exchanges on this collection.

 

x